privacy policy.

last updated: november 2026

say apparel llc, which does business as say brand ("we," "us," "our"), respects your privacy. this policy covers thesaybrand.com (presenthoodie.com forwards there) and what you buy from us, online or in person. it explains what information we collect, how we use it, and your choices.

1. information we collect

information you provide:

when you make a purchase, sign up for our email list, or contact us, we may collect your name, email address, shipping address, and payment information (processed securely through stripe — we do not store payment details directly). if you buy from us in person, we also collect your phone number, and if we're holding an item for you, the first name it's held under. if you order for someone else, we keep their name, and their address if it ships to them. when you join the email list, we keep the IP address and browser details of the sign-up as the record of your consent, and the site or link that brought you to the sign-up.

information collected automatically:

when you visit thesaybrand.com, we may collect standard web analytics data including your IP address, browser type, device information, the pages you visit, and the site or link that brought you there. on the store page we also count some of what you do there, such as how far down you scroll, what you add to your bag, starting a checkout and any error it shows, and sharing the link. none of this includes your name, email or address. we use vercel analytics for this purpose.

cookies:

the site itself sets no cookies. it keeps your bag in your browser's local storage, and while you check out it keeps which items you're paying for in session storage. when you open the checkout, stripe's payment script loads, and it may set its own cookies and collect information about your device and browser to help prevent fraud, which stripe may also use on other sites that use stripe, as stripe's privacy policy describes. stripe's address field may also suggest your address as you type, using google maps. we do not use advertising or tracking cookies.

do not track:

no advertising or social media tracker runs on this site, and apart from what stripe and its address suggestions collect at checkout (above), no other company collects information about what you do here over time and across other websites. because we don't track you across other sites, the site works the same whether or not your browser sends a "do not track" signal.

2. how we use your information

• process and fulfill your orders, including working out the sales tax on them.
• send order confirmations, shipping updates, a short follow-up note after your order arrives, and anything else we need to tell you about an order, such as a delay or a size to confirm.
• contact you by phone or text about an order you bought in person. we never use your phone number for marketing.
• communicate with you if you've opted into our email list (via omnisend).
• improve our site and understand how visitors use it.
• keep the site and checkout safe, for example by limiting repeated sign-ups or checkouts from one IP address.
• respond to customer support inquiries.

we do not sell, rent, or trade your personal information to third parties.

3. third-party services

• stripe — checkout, payment processing, and working out sales tax from your address.
• vercel — site hosting and analytics, and the servers that handle orders and sign-ups.
• upstash, connected through vercel — the database that keeps order records (name, email, shipping address, the phone number on an in-person sale, what you ordered and paid, and whether it has shipped or been refunded), and, for up to 15 minutes, the IP address behind a sign-up or a failed sign-in to our admin tools, to limit abuse.
• omnisend — the emails about an order that ships (confirmation, shipping update, and a follow-up note), and a record when an order is refunded in full. it receives your name, email, shipping address, what you ordered and paid, and the tracking number, and keeps a contact record for your email address; marketing email only if you've joined the list.
• slack — private notifications to us about orders, shipments, refunds, and sign-ups (name, email, what was ordered and paid, tracking numbers, for orders the city and state, and for sign-ups the site or link that brought you), and the IP address behind repeated failed attempts to open our admin tools.
• pirate ship — printing shipping labels, from a file of the orders to ship (name, email, shipping address, what was ordered and its total, any note we added to the order, and the phone number on an in-person sale that ships).
• google workspace — our email at ask@thesaybrand.com, including what you send us there and the emails we send you by hand about an order.
• shipping carriers (USPS, UPS) — for order delivery.

each of these services has their own privacy policies governing how they handle your data.

4. email communications

if you sign up for our email list, you'll receive updates about say brand. you can unsubscribe at any time by clicking the unsubscribe link in any email. if you place an order, you'll receive emails about that order (the confirmation, shipping updates, a short follow-up note after it arrives, and any notice we owe you about it, such as a delay or a size to confirm) whether or not you've joined the list, and stripe may email you a receipt for your payment. an order you pay for in person and don't have shipped gets no confirmation or shipping email from us. apart from emails about an order you placed, we will never send you emails you didn't opt into.

5. data retention

we retain your order information for as long as necessary to fulfill our legal and business obligations (such as tax records and warranty support). your email list record, and the contact record omnisend keeps for each buyer, are kept until you ask us to delete them. if you unsubscribe, your record stays, marked unsubscribed, so marketing email doesn't start again.

6. your rights

• access the personal information we hold about you.
• request correction of inaccurate information.
• request deletion of your personal information.
• opt out of email communications.

to exercise any of these rights, contact us at ask@thesaybrand.com.

7. security

we use industry-standard security measures to protect your information, including SSL encryption on all pages and secure payment processing through stripe. however, no method of transmission over the internet is 100% secure.

8. children's privacy

we sell clothes for kids, but the site and its checkout are meant for adults. our site is not directed at individuals under 13 years of age, and we do not knowingly collect personal information from children. if you believe a child has given us personal information, email ask@thesaybrand.com and we will delete it, except what the law requires us to keep.

9. changes to this policy

we may update this privacy policy from time to time. the "last updated" date at the top will reflect the most recent revision.

10. contact

questions about this policy?
ask@thesaybrand.com

11. california residents

if you live in california, you may have additional rights under the california consumer privacy act, including the right to know what personal information we hold about you and the right to request deletion. to exercise these rights, email ask@thesaybrand.com.